Student Support for Educational Systems

Why do I get an Access Denied message when I try to view Kaltura videos in Brightspace?

Updated on

We recommend all users to update their browser to the latest version

You might see Access Denied message when trying to watch embedded Kaltura videos in Brightspace. We have found that this mostly occurs in older versions of browsers. We therefore recommend that you update your browser to the latest version. 

Please ensure your browser is updated to the latest version. Moreover, Firefox  and Google Chrome seem to experience the least amount of issues, since they automatically update to the latest version. Please also try to open the video in Firefox or Google Chrome.

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